Why great product leaders say no (and average ones burn out)

**Why great product leaders say no (and average ones burn out)**

Recently, I found myself staring at a box of blue nitrile gloves in a doctor’s office and thought about snagging a pair. I love the color, but I also like the fit and snap, which triggered a visceral memory of the Blink-182 album cover. It got me thinking about how a doctor’s office actually works. If a doctor ran the front desk, took vitals, performed X-rays, handled referrals, dealt with insurance, and did the paperwork, they’d only have time to see a few patients each day. They wouldn’t have time to advance their craft, and they certainly wouldn’t do their best work...

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