Automation vs. AI: A practical decision framework for PMs

**Automation vs. AI: A practical decision framework for PMs**

Back in November 2022, I read a blog post called “Introducing ChatGPT.” The link spread like wildfire, everywhere from Twitter to LinkedIn. A few days later, I downloaded the app and started chatting with what they called an LLM. At the time, no one knew that AI would become such an important part of our day-to-day life. Since then, a lot has changed in the field. From generative AI to agentic AI, new technologies have helped technologists to build AI-powered products for a wide range of businesses...

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